IEG National Parks Target: E15

Description: Agreed baseline and improvement targets for the percentage of public enquiries about authority services resolved at first point of contact and efficiency savings resulting from investment in customer relationship management and workflow technology.

Baseline: Nil

Target: 2005/06   5%

Target: 2006/07 15%

Northumberland National Park Authority understands that this government objective is to measure the improvement in our relationship with customers through the investment in Customer Relationship Management software.

The achievement of this target will be recorded on an annual basis and calculated by the number of days to respond to authority service enquiries.  The number of days to respond will be calculated in working days.