Compliments and Complaints

Here at Northumberland National Park Authority we recognise the benefits of positive and negative feedback and welcome your comments on the experiences you've had in the National Park and/or the services you've used.

Compliments

If you would like to compliment us, or send some positive feedback you can do so via our feedback form.

Complaints

Northumberland National Park Authority deal with different types of complaints in different ways.

General complaints

If you have a general complaint about one of our services or against a member of staff you can send it to us at the following address:

Northumberland National Park Authority
Eastburn
South Park
Hexham
Northumberland
NE46 1BS

Telephone: +44 (0)1434 605555

Or you can do it online using our feedback form.

Northumberland National Park take all complaints seriously and there is a formal complaints procedure that will be followed. This procedure can be viewed on this website.

Complaints about a member

Complaints concerning a member of Northumberland National Park Authority are dealt with in a slightly different way.

These complaints should be made in writing to the National Park Authority's Monitoring Officer, either vie email: monitoringofficers@nnpa.org.uk, or to the following address;

Monitoring Officer
Northumberland National Park Authority
Eastburn
South Park
Hexham
NE46 1BS

If you would like to discuss the matter, please call the Monitoring Officer on 01434 611527.

The member complaints procedure is available on this website.

Complaints about the recruitment process

Complaints about the recruitment process should be addressed to the Appointing Officer (the person who leads the recruitment process and chairs the Selection Panel). This should be done as soon as possible after the circumstances leading to the complaint have arisen, and in any case no later than 20 days after an appointment has been made.

The address is as follows:

Northumberland National Park Authority
Eastburn
South Park
Hexham
Northumberland
NE46 1BS

Telephone: +44 (0)1434 605555

Or you can do it online using our feedback form.

The recruitment complaints procedure is also available on this website.