Accessibility Statement

Website accessibility

This website is run by the Northumberland National Park Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We are also working to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website aren’t fully accessible:

  • you can’t zoom in up to 200% without the text spilling off the screen
  • PDF documents aren’t fully accessible to screen reader software
  • some of our online forms are difficult to navigate using just a keyboard
  • you can’t skip to the main content when using a screen reader
  • some information is presented as map data and not accessible using a screen reader
  • some of our content is difficult to understand
  • some pages have skipped heading levels
  • some pages contain tables used for layout
  • some pages need improved hyperlinking
  • some form controls and buttons are not labelled

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email [email protected] alternatively you can call us from 8.30am – 5pm, Monday to Friday on 01434 605555.

We’ll consider your request and get back to you in ten working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us by telephone: 01434 605555, email; [email protected] or you can submit your comments by online form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Northumberland National Park Authority is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility regulations

Issues with text

We aim to fix any non-descriptive link text by September 2020 (for example where link text says ‘Click here’). When we publish new content, we will make sure link text meets accessibility standards.

We are currently revising our content and working to ensure that as much text as possible has a reading age of 11 or below.

Issues with PDFs and other documents

Many of our older PDFs and other documents don’t meet accessibility standards – for example, they may not be marked up so they’re accessible to a screen reader.

Some of our documents are essential to providing our services. For example, we have PDFs with information on how users can access our planning service, and forms published as Word documents. By September 2020, we aim to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We aim to ensure that any new documents we publish meet accessibility standards.

Issues with navigation

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). This doesn’t meet WCAG 2.1 success criterion 2.4.1 (bypass blocks). We aim to ensure that this link is present throughout the site by September 2020.

Some information is provided as content within a map. This doesn’t meet WCAG 2.1 success criterion 1.1.1 Non-text Content. We aim to publish all content that is only available in a map as HTML.

Some pages contain tables used for layout. This doesn’t meet WCAG 2.1 success criterion 1.3.1. We aim to remove all tables used for layout by September 2020.

Some text input form text fields cannot be understood by Assistive Technologies and browsers. This doesn’t meet WCAG 2.1 success criterion 1.3.5 Identify Input Purpose. We aim to ensure the purpose of fields in forms is explained to all users by September 2020.

You can’t zoom in up to 300% without the text spilling off the screen. We plan to implement zoom on content for mobile devices by September 2020.

Some pages have non-distinguishable landmarks. This doesn’t meet WCAG 2.1 success criterion 1.3.1 Info and Relationships. We plan to provide ARIA landmarks by September 2020.

There is not currently more than one way to locate a web page within a set of web pages. This doesn’t meet WCAG 2.1 success criterion 2.4.5. We aim to add a dynamic sitemap by September 2020.

There’s no current keyboard operable user interface that has a mode of operation where the keyboard focus indicator is visible. This doesn’t meet WCAG 2.1 success criterion 2.4.7. We aim to add button elements and focus states by September 2020.

Accessibility of our other websites and online services

We use some third-party online services and websites to allow customers to interact and transact with us. These include (but are not limited to) searching for planning applications, applying for planning permission, booking tickets for our events and online surveys.

Not all these sites and online services meet the necessary standards for accessibility, and where they do not we are engaging with our suppliers to rectify this. We aim to rectify as much as possible by September 2020, but some work may be ongoing past this date.

When procuring new online systems, meeting accessibility standards are included in the specification, and we continue to work with suppliers to ensure sites continue to meet these standards.

Issues with contrast

Some pages have low contrast errors. This doesn’t meet WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) We aim to make all content reach the minimum required levels by September 2020.

Issues with Consistent Identification

Some pages and templates include icons that do not have consistent alt text. This doesn’t meet WCAG 2.1 success criterion 3.2.4. We aim to make all content reach the minimum required levels by September 2020.

Issues with Input Assistance

Some pages have issues when helping users avoid and correct mistakes. For example, when an error is detected when booking an event, suggestions for correcting the issue are not currently provided. This doesn’t meet WCAG 2.1 success criterion 3.3.3 Error Suggestion. We aim to make all content reach the minimum required levels by September 2020.

Compatibility with current and future user agents, including assistive technologies

Some pages have ARIA role errors. This doesn’t meet WCAG 2.1 success criterion 4.1.1 Parsing, 4.1.2 Name, Role, Value and 4.1.3 Status Messages. We aim to make all content reach the minimum required levels by September 2020.

Disproportionate burden

We have not identified anything that qualifies as a disproportionate burden as of yet, but we are still evaluating our sites and may update this when we identify issues.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our planning documents are provided by the Planning Portal and are exempt from the accessibility regulations. An example of such a document can be downloaded and seen here.

How we tested this website

This website was last tested on 20 August 2019. The test was carried out internally by Northumberland National Park staff and by our web developers TAC Design.

We tested our main website platform, available at https://www.northumberlandnationalpark.org.uk/ and our microsite The Sill, available at https://www.thesill.org.uk.

This page was prepared on 17th September 2019 It was last updated on 19th October 2019.